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Lewes Online takes customer privacy protection very seriously. We have a policy that is strictly against selling or disclosing any form of our customers data to any party.
1 The information we collect and how we use it
We collect certain necessary information within this website through a series of online forms.
When you register for our service we request necessary contact information such as your name, postal address, telephone number and email address. Also, in order to complete your registration, we request that you to create a personal user name and password and submit your favourite fruit name e.g. orange.
We gather this information to allow us to process your registration, process any orders you may make and enable us to control the usage of our service. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send us an email via the Contact Lewes Online button which can be found at the top of most of our website pages.
We may also want to provide you with related information from
third parties we think may be of interest to you. If you would rather not receive
this information, please send us an email via the Contact Lewes Online button
which can be found at the top of most of our website pages.
We use WorldPay, part of The Royal Bank of Scotland Group, to bill our users for the services that we provide.
WorldPay do not retain, share, store or use personally identifiable information for any purpose other than to ensure correct payments and billings.
Every user account is protected by user name and password verification. We store account information in a secure fashion and our support staff do not have access to this information.
A "cookie" is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information. Any cookies that we use cannot be used to get data from your hard drive, get your email address or steal sensitive information about your person. They might be used to track where you travel over the site and we may use this information for research or to improve our site and the services we offer.
In addition we also use embedded code within the site to gather non-personal data regarding the visitors to our site.
This information provides general and not personal statistical data about the numbers of visitors, countries of origin, hits per page and operating systems used by visitors to our website.
3 Protecting your information
The internet is not a secure medium. However we have put in place various security systems and procedures to protect your registration details.
However, it is your (the customer’s) responsibility
Credit Card information.
Lewes Online uses WorldPay, a member of The Royal Bank of Scotland Group, who operate a secure server, to process our credit and debit card payments. They encrypt all credit or debit card information and authorise payment directly. This means that your credit card details are never revealed to us. WorldPay, may transfer to, process and hold your credit card information in countries either within or outside the European Economic Area in connection with performing their duties.
We also keep your information confidential. The internal procedures of our Data Controller cover the storage, access and disclosure of your information.
4 Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
5 Updating your details
If any of the information that you have provided to our Data Controller changes, (such as your address), simply go to the login page on our website where you will find a link to edit your profile and update your details.
If you wish to cancel your registration, you must confirm your user name, password and favourite fruit name along with a written request to cancel. We will then use your details to confirm your request before going ahead.
Please send us an email via the Contact Lewes Online button
which can be found at the top of most of our website pages or send a letter
to our Data Controller at the following address:
6 Your consent
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information.
By submitting your information you consent to these transfers.
7 How to contact our Data Controller
If you would like to contact us with any queries or comments please send us
an email via the Contact Lewes Online button which can be found at the top of
most of our website pages or send a letter to our Data Controller at the following
8 Links to third party sites
Lewes Online contains links to other sites and is in no way responsible for the privacy practices or content of those sites.
9 Google Analytics
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